Privacy Policy

Effective 27th October 2026

Metro Testing & Engineering Ltd. ("Metro," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or otherwise interact with us online.

We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA), Alberta's Personal Information Protection Act, and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

Information you give us

When you submit our contact form, we collect your:

• First and last name
• Email address and phone number
• Company name
• Service or sector of interest
• Any information you include in your message

If you email or call us directly, we collect the information you choose to share in that communication. Please don't include sensitive personal information (such as health or financial details) in website enquiries.

Information collected automatically

When you visit our website, we and our service providers automatically collect certain technical information, including:

• Your IP address and approximate location (city or region)
• Your browser and device type
• The pages you view and the website that referred you
• The date and time of your visit

This information is collected through cookies and similar technologies, described below.

How we use your information

We use personal information only for purposes a reasonable person would consider appropriate, including to:

• Respond to your enquiries and provide quotes, information, or services you request
• Route your request to the right office or service team
• Manage our business relationship with clients, prospective clients, and partners
• Operate, maintain, secure, and improve our website
• Protect our website and forms from spam, fraud, and automated abuse
• Understand how visitors use our website and measure the effectiveness of our advertising
• Comply with legal, regulatory, and contractual obligations

By submitting the contact form or otherwise providing information to us, you consent to its use for these purposes. We will ask for your consent before using your information for any new purpose, unless the law permits or requires otherwise. We do not sell personal information.

Cookies, analytics, and advertising

Cookies are small text files stored on your device. Our website uses the following types of cookies and similar technologies:

• Strictly necessary: Used for basic site operation, security, remembering your cookie preferences, and protecting our forms from spam. Provided by Metro and Cloudflare Turnstile.
• Analytics: Used to measure site traffic and how visitors use our pages so we can improve the site. This data is aggregated and does not directly identify you. Provided by Google Analytics through Google Tag Manager.
• Advertising: Used to measure the performance of our online ads and, in some cases, to show you relevant Metro ads on other websites. Provided by Google Ads.

Managing your preferences

You can change your choices at any time using the Cookie Settings link at the bottom of our website. You can also block or delete cookies through your browser settings, opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout, and manage personalized Google ads at https://adssettings.google.com. Blocking strictly necessary cookies may affect how the site works.

To learn how Google uses information from sites that use its services, visit https://policies.google.com/technologies/partner-sites.

How we share your information

We share personal information only as described in this policy:

• Within Metro: With employees at our offices who need it to respond to your request or provide services.
• Service providers: With trusted vendors who help us operate our business and website, including website hosting (Vercel), content management (Sanity), form security (Cloudflare), and analytics and advertising (Google). These providers may use personal information only to perform services for us and are required to protect it.
• Legal requirements: Where required or permitted by law, such as to comply with a court order or regulatory request, or to protect the rights, property, or safety of Metro, our clients, or others.
• Business transactions: In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate confidentiality protections.

Storage outside Canada

Some of our service providers, including Vercel, Sanity, Cloudflare, and Google, may store or process personal information outside Canada, including in the United States. While outside Canada, that information is subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, and national security authorities there.

If you have questions about how our service providers outside Canada collect, use, disclose, or store personal information, please contact us using the details below.

How long we keep your information

We keep personal information only as long as needed for the purposes it was collected, or as required by law. Contact form enquiries that do not lead to a business relationship are typically deleted within 24 months. If we use your information to make a decision that directly affects you, we keep it for at least one year after that decision, as required by B.C. PIPA. When information is no longer needed, we securely destroy it or make it anonymous.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. These include encrypted (HTTPS) connections to our website, access controls that limit information to staff who need it, and contractual protections with our service providers. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your rights and choices

Subject to certain legal exceptions, you have the right to:

• Ask whether we hold personal information about you and request access to it
• Ask how your information has been used and to whom it has been disclosed
• Request a correction if your information is inaccurate or incomplete
• Withdraw your consent to our use of your information, on reasonable notice (this may limit our ability to respond to you or provide services)

To make a request, contact us using the details below. We may need to verify your identity before responding. We will respond within 30 days, or tell you if we need more time as permitted by law.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (https://www.oipc.bc.ca), the Office of the Information and Privacy Commissioner of Alberta (https://oipc.ab.ca), or the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca), as applicable.

Third-party websites

Our website links to sites we don't control, including our job application portal (metrotesting.applytojobs.ca), our employee login portal, and our LinkedIn page. Information you submit on those sites, including job applications and résumés, is collected and handled under that provider's own privacy policy and terms. We encourage you to review them.

Children's privacy

Our website is intended for business audiences and is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will post the updated policy on this page and change the effective date above. Significant changes will be highlighted on our website.

Contact us

If you have questions, concerns, or requests about this policy or our handling of personal information, please contact our Privacy Officer:

Privacy Officer
Metro Testing + Engineering
401-6741 Cariboo Rd.
Burnaby, BC V3N 4A3
Email: info@metrotesting.ca (subject line: "Privacy Request")
Phone: 1-604-436-9111
Toll-free: 1-844-732-2638